Casino Joy

Jurisdiction Malta, Sweden, United Kingdom
Min Deposit€/£/$10
Min Withdrawal€/£/$10
Cashout TimePending time: 24-48 hours; E-wallets: Instant; Credit/Debit Cards: 1-3 business days; Bank Transfer: 3-5 business days
Cashout Limit€/£/$5,500 Weekly/€/£/$22,000 Monthly
SofwareEvolution GamingMicrogamingNet EntertainmentOryxPlay'n GOQuickspinShow more...
YggdrasilRed Tiger Gaming
Games943
MobileAndroid, iPhone, iPad and Other Mobile
DownloadNo

The Expert's Opinion:
Casino Joy offers online players in Canada a gaming site with hundreds of slots, RNG table and card games, and a live dealer casino. Many of the deposit and withdrawal options are tailored to our needs, customer service is responsive, and responsible gambling is seen to. The site is licensed by the MGA and the Gambling Commission in the UK. Operated by Genesis Global Ltd., of Malta, other sites in the network include Spinit, Vegas Hero, and Genesis to name a few. The company’s flagship site was Casino Cruise. All operations appear stable and consistent after about half a decade of service. Click here to play now or read our detailed Casino Joy review below for more details. Tom Wilson, Editor

Security and Fair Play

Gaming License: Casino Joy is licensed and regulated by some of the most robust jurisdiction on the planet. Players in Canada are covered with oversight from the Malta Gaming Authority (MGA). Perhaps more importantly, the operators are also licensed by the UKGC for players in Great Britain. Players in Sweden also play at Casino Joy under a license there. Why this matters to us is that the Gambling Commission and Spelinspektionen offer the strictest monitoring and accountability of any jurisdiction online and Casino Joy passes muster in all the aforementioned jurisdictions.

Responsible Gaming: Genesis Global takes its responsibility to its customers seriously. Please note that if you have ever used a tool such as self-exclusion at any of their other properties you will not be able to register here. If you attempt to obfuscate your identity by misspelling your surname or using a new email address, you may not enjoy a happy ending when it’s time to cash out. The site offers several responsible gambling tools and players should choose wisely among them. A customer service representative will be glad to assist you at any time by setting up gambling limits or anything else you feel you may need.

Banking

There are plenty of options for Canadian players to transact business here. Please see the list below.

Banking MethodDepositWithdrawal
Direct Bank Transfer Direct Bank Transfer
Interac Interac
Maestro Maestro
MasterCard MasterCard
Skrill-Moneybookers Skrill-Moneybookers
NETELLER NETELLER
paysafecard paysafecard
Visa Visa
Visa Debit Visa Debit
Visa Electron Visa Electron
ecoPayz ecoPayz
Trustly Trustly
Boku Boku
Revolut Revolut

Support

Support avenues at Casino Joy

Support Hours24/7
Support Phone00356 20341518
Support Live ChatOn Site
Support Mail[email protected]

Client Feedback

Most player feedback has remained positive since the casino opened in late 2018.

Positive:

We’ve found the following types of positive feedback on leading sites

  • Great game selection
  • Live dealer casino
  • Ongoing promotions
  • 24-7 support
Negative:

Negative comments have appeared as well

  • Occasional slow withdrawals
  • Confiscate ‘winnings’ of self-excluded players
  • NetEnt games not available in Canada
  • May lock accounts until documents are approved

Those that had positive impressions tend to heap praise on this operator. Most payout methods are instant. The biggest problems we have found include players who have self-excluded at other Genesis properties as well as some players having difficulty verifying their identity in order to get paid.

Credibility

Genesis Global has been operating online since 2014. Casino Joy seems to uphold the reputation of their flagship brand, Casino Cruise.

Some of the sister-sites have left a light footprint of complaints on player forums and message boards. However, when we run across those we also look at what the complaints are, how they were solved or if they are unresolved, and the credibility of the hosting site for following up and closing complaints in a reasonable amount of time.

We find Casino Joy to be responsive if a little slow sometimes (48 hours to pay out).  Although Canadian players can’t seek recourse in the event of a dispute from gambling regulators here, the fact that Spelinspektionen in Sweden has licensed the operators after several years functioning under the Gambling Commission in the UK says much about the site’s credibility. These are the two hardest licenses to achieve and keep anywhere online.

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Welcome Bonus

Sign Up 100% up to $ 200 + 200 Spins
  • 40XB lowest WR
  • Players accepted
2nd Deposit 50% up to $ 200
  • 40XB lowest WR
  • Players accepted
3rd Deposit 25% up to $ 300
  • 40XB lowest WR
  • Players accepted
Casino Joy offers a four-part welcome bonus – a percentage match for each of your first four deposits:

First Deposit2nd Deposit3rd Deposit4th Deposit
✓ Receive a 100% match bonus up to $200
✓ Receive a 50% match bonus up to $200
✓ Receive a 25% match bonus up to $300
✓ Receive a 25% match bonus up to $300

Required Deposit:To get the maximum match bonus amount of $1000 you’d need to deposit $3000 in one deposit of $200, another of $400, and two more of $1200 each. This represents an overall match of ~33.33%
Small print:Wagering requirements of x40 each bonus.

Players can receive a 100% match on their first deposit with smaller percentage matches on the next three. 


Bonus in practice: The first deposit match of 100% will double your funds up to $400.  Only wagers on the bonus balance count toward playthrough. Real money wagers do not reduce wagering requirements. Minimum deposit to receive the bonus is $10.

Your next three deposits will also be met with a match of 50%, 25%, and 25% respectively.


Bonus Sum Up: The bonus can be played on a variety of games. Jackpot games, live casino, and video poker are not allowed to be played when using a bonus. Some games offer less weighting. Classic slots count 75% towards wagering requirements, tables count 10% and blackjack counts 5%. There are no withdrawal limits on deposit bonuses and the bonus money itself can be cashed out after meeting wagering requirements. Please see terms for specific game weightings and if your favorite slot can be played with bonus funds.

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Games

Casino Joy has access to all of the game providers on the EveryMatrix platform. Every type of game under the sun is found here: Play’n GO, Oryx Gaming, Quickspin, Yggdrasil, Red Tiger, and more. If you are playing from outside of the country you might find other big names like NetEnt. The operators mix up the game selection so the freshest and best are always available.

Look for:

  • Video slots
  • Baccarat
  • Blackjack
  • Classic slots
  • Progressive Jackpots
  • Mobile Games
  • Roulette
  • Tables

And of course, Live dealer games

Video Slots: 

What you see is what you get here. Visit the Hot Games or Slots & Jackpots to see everything from classic Play’n GO titles to big jackpot slots like Mega Moolah from Microgaming.

Rich Wilde and the Book of Dead was the headliner last time we visited followed by Rainbow Jackpots, Golden Colts, Reactoonz, and Dragon’s Luck.

Immortal romance and Mega Moolah followed the lead along with Vikings go Berzerk, Golden Fishtank, and Gemix.

Unfortunately, we weren’t able to find a way to sort and filter the games by the provider. However, the top titles in the Video Slots subcategory were followed by even more games when the “+” icon was clicked. Quickspin and Yggdrasil featured prominently in the line up as did Microgaming. It’s always fun to run across titles from Just For The Win (JFTW) like Reel Talent as well.

Nearly every sort of slot; slow spinners with frequent small wins and occasional jackpots are on offer as are high volatility slots if you know what to look for.

The games load quickly on an outdated mobile device with 3G, as well as on a desktop testing both DSL and hotspot cell data.

While we didn’t find a way to choose only Quickspin or any other specific maker’s games, the splash screen did let us know the developer of some less familiar titles as soon as they began to load in the browser.

Paytables and detailed game information was unavailable in “Try” mode, which is unfortunate as we were unable to determine the theoretical return to player (RTP) for any of the games. Some providers offer titles with the highest RTP model to vendors serving the UK, where those numbers are required to be revealed. It’s not clear if properties serving different regions offer games with lower RTP outside of the rigorously regulated jurisdictions.

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Table Games:

Players will find a great selection of RNG table and card games, video poker, and specialty games like Whack a Jackpot in the Table Games section of the site. If you prefer random number generator-fueled blackjack but want to try something a little different – consider Yggdrasil’s Sonya BJ with an animated 3D hostess in a fantasy casino environment. The dealer was modeled using motion capture technology. The game offers a refreshing change with high RTP and side bets including 21+3 and Perfect Pairs.

Look for a variety of table limits and rule sets from American 00 to La Partage and racetracks in roulette, as well as baccarat, table poker played against the dealers, Hi-Lo, and plenty of arcade games for the times you just want to relax and have some fun with a chance of winning.

Mobile Casino

The site is fully accessible using any mobile or stationary device. Games are played in a web browser with no need to download any apps or special software.

Visit on your iOS/Android, tablet, laptop, Mac, or PC. Most of the games are optimized for whatever sort of display you are using. Widescreen HD displays offer the best experience, but the games are also delivered to play perfectly well on a handheld device in portrait or landscape mode.

Live Casino

Evolution Gaming delivers the live dealer suite with standard limits and VIP tables. High limits are accommodated.

The Blackjack and Roulette Lobbies offer dozens of choices, whether you want to play a studio game or if you prefer your tables streamed from land casinos in Europe.

Blackjack players are almost always sure to find a seat with table limits to their liking. If you ever run across full tables, you can try Blackjack Party. It’s a very social game with a festive atmosphere and an unlimited number of back bets. If you find a seat at this popular table you can also wager on side bets. But it’s always open to betting behind other players no matter how crowded the house gets.

Evolution is well-known for providing native language dealers and games, so if you are bilingual, have a look around the roulette lobby for specialty tables. You’ll also find games streaming from studios in eastern Europe as well as live casinos such the Dragonara in Malta and the Hippodrome in London.

Other live games include several baccarat variants, a live poker lobby featuring Hold’em and 3-card poker as well as simple games like Football Studio where you can hang out and talk sports while trying to beat the dealer/host’s card for cash winnings.

Bottom Line

Casino Joy offers a cool facade in soothing colors along with a vibrant gambling experience inside. The operators may not have decades of online gaming provenance under their belts, but they did float out one of the most exciting online venues in history with Casino Cruise – raising the bar that others have had to get over since 2014.

The game selection is more than sufficient with a variety of providers and different types of casino games.

The live casino allows players to sit in their casual clothing at home while interacting with dealers who are dressed in their finest formal wear.

While offshore operations aren’t able to provide Canadian-licensed games, the fact that Casino Joy enjoys the prestigious licenses from Malta, the UK, and Sweden, means that they operate with the highest integrity and we have no reservations about reviewing them for our readers.

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