BitStarz online casino started its journey back in 2014 as a cryptocurrency only casino, but soon expanded to include fiat currencies as well, making it the first-ever to offer both choices. It is run by Direx Ltd company which is highly regarded in the world of online casinos. BitStarz is licensed and registered by the Curaçao Gaming Authority, one of the leading gaming authorities in the world, which only testifies to its fairness and security.
The focus of BitStarz casino has always been on providing a vast number of games on a modern platform with all the benefits players can hope for. This kind of attitude has led them to impressive awards and accolades, most recently the “Best Online Casino” from LCB Awards in 2022. Their catalogue enlists more than 2,000 different titles of slots, table and card games, and Live Casino coming from top software providers, such as SoftSwiss, NetEnt, BetSoft, Belatra Games, and so on. They also provide Bitcoin games where you can verify if any of the titles are provably fair.
Apart from the extensive gaming offer, BitStarz offers a vast number of payment options that not only operate on digital and fiat currencies but are also exceedingly fast, with both deposits and withdrawals.
Update 30th October 2023:
We revisited BitStarz and are happy to report they still provide the same level of excellence as before. Their gaming and banking options are stellar and the customer support is incredibly responsive. There was initially an issue with withdrawing and my account was closed due to accidentally having a duplicate account which is against their terms and conditions. However, after discussing with customer support, they immediately resolved the issue and allowed me to process my withdrawal promptly. Their commitment to providing a good player experience is impeccable and we would happily recommend them.
Things they could improve on: The wage requirement on the bonuses are far too high (40x) and not worth claiming. Unforunately they have also yet to receive an iGaming license to operate legally in Ontario.
Tom Wilson, Editor
Bonus and Promotions
No deposit bonusExclusive 20 FS
Weekly 50% up to C$ 300 WR: 40xB
Sign Up 100% up to C$ 400 + 180 Spins WR: 40xB
Welcome Package
BitStarz offer a $10,000 + 180 free spins welcome package available to new players only which are split into 4 deposit offers:
| Bonus | What you get |
|---|---|
| 1st Deposit | 100% up to $2,000 or 1BTC + 180 Free Spins |
| 2nd Deposit | 50% up to $2,000 or 1BTC |
| 3rd Deposit | 50% up to $4,000 or 2BTC |
| 4th Deposit | 100% up to $2,000 or 1BTC |
BitStarz has earned the bragging rights when it comes to having one of the most lucrative welcome packages out there. First, there is a No Deposit bonus available to all players who open and verify their accounts at BitStarz online casino. 20 Free Spins that are given to players do not require any deposit, just a valid new account. The maximum win you can make with free spins is capped at C$100, and the wagering requirement that needs to be fulfilled requires the bonus funds to be wagered 40 times before any wins can be withdrawn.
The No Deposit bonus is an excellent intro to the main deal, and the deposit bonuses comprise the welcome offer. With the first deposit of minimum C$20 / 3 mBTC or currency equivalent, you will become eligible for a 100% Bonus up to 5BTC, plus 180 Free Spins on Boomanji, Fruit Zen or Wolf Gold slot games. In fact, the fun does not end here. With the second and third deposit, you will get a 50% bonus up to 5 BTC from each, and the fourth deposit bonus is the icing on the cake with another 100% bonus up to 5 BTC or currency equivalent.
Here are the terms and conditions of the bonus:
- The wagering requirement is set at 40x
- Various types of games contribute to a different percentage towards the wagering requirements
- The 180 Free Spins are credited in increments of 20 per day for 9 days straight
- The bonuses from the welcome package are valid for 7 days
- The maximum bet that can be placed is C$5 or 1mBTC
- Only registered and validated accounts can use the bonuses
Banking
What Deposit Options are Available at Bitstarz?
| Deposit Method | Min | Max | Fee |
|---|---|---|---|
 Interac | $20 | $3,000 | None |
 InstaDebit | $20 | $200 | None |
 Visa | $20 | $4,000 | None |
 MasterCard | $50 | $4,000 | None |
 CashtoCode | $25 | - | None |
 Bitcoin | 0.0001 BTC | - | Miner fee |
 Bitcoin Cash | 0.001 BCH | - | Miner fee |
 Litecoin | 0.01 LTC | - | Miner fee |
 Ethereum | 0.01 ETH | - | Miner fee |
 Ripple | 0.001 XRP | - | Miner fee |
 Dogecoin | 75 DOG | - | Miner fee |
 USDT | 5 USDT | - | Miner fee |
 Cardano | 2 ADA | - | Miner fee |
 Tron | 10 TRX | - | Miner fee |
 Binance | 0.01 BNB | - | Miner fee |
 MuchBetter | $20 | $4,000 | None |
 Jeton | $30 | $6,000 | None |
| Interac powered by Jeton | $30 | $6,000 | None |
 iDebit | $20 | $4,000 | None |
 Flexepin | $20 | $500 | None |
 Neosurf | $20 | $6,000 | None |
 MiFinity | $20 | $1,000 | None |
 AstroPay Card | $30 | $750 | None |
 Payz | $20 | $6,000 | None |
Bitstarz also accepts the following currencies: EUR, USD, CAD, AUD, NZD, RMB, JPY, PLN, RUB, NOK, BTC, BCH, ETH, DGC, USDT, LTC.
If you want to make a deposit via crypto but don’t have any, Bitstarz also provides a service where facilititate your purchase via MoonPay or Changelly exchanges.
| Exchange | Fee | Processing Time | Verification | Payment options |
|---|---|---|---|---|
| MoonPay | 4.5% | 20 Minutes | Required above €100 | Visa, MasterCard, Apple Pay, G Pay |
| Changelly | 0% | 15 Minutes | Required above €200 | Visa, MasterCard |
What Withdrawal Options are Available at Bitstarz?
| Withdrawal Method | Min | Max | Fees | Processing Time |
|---|---|---|---|---|
 Interac Online |
$50 | $6,000 | None | 3-14 Banking Days |
 Visa |
$50 | $4,000 | None | 1-3 Banking Days |
 MasterCard |
$50 | $4,000 | None | 1-3 Banking Days |
| Bitcoin |
$50 | $4,000 | None | Instant |
| InstaDebit |
$50 | $4,000 | None | Instant |
| MuchBetter |
$50 | $4,000 | None | Instant |
 Bank Transfer |
$50 | $4,000 | None | 3-14 Banking Days |
Support
  |
24/7 |
  |
[email protected] |
  |
Live Chat Available |
Security and Fair Play
Gaming License: BitStarz is a highly regarded online casino whose trustworthiness is guaranteed by the gaming license from the Curaçao Gaming Authority under the license number 131879.
Security: The latest level of technological security and SSL encryption is employed to protect the games and players’ info at all times, making sure no third party can ever get their hands on any of the data from BitStarz.
Player Feedback
No casino is immune to criticism, and there are significant chances that some customers will feel resentful about something, so why would BitStarz be any different? What we’ve seen from BitStarz is the problems that usually arise revolve around verification processes, technical issues, or bonus requirements. These are generally resolved quickly and professionally so, after checking all the major review and client complaints sites, we couldn’t find any unresolved or pending issues, which speaks volumes about BitStarz’s dedication to customers.
On the other hand, the highlights of BitStarz casino according to most clients are:
- Fast withdrawal times
- Live chat customer support
- Huge choice of games and payment methods
- Certificates of Trust and other rewards
- Different languages, such as English, Japanese, Chinese, and Russian supported
- Rich bonus offers and promotions
Games
The BitStarz collection of games is as impressive as they make them, with thousands of titles from all the important software producers in the game. All games are easily found and diversified into many categories in the lobby, such as Slots, Jackpots, Table Games, Live Casino, BTC games, and you can also browse them according to their software providers, such as Betsoft, Microgaming, Endorphina, SoftSwiss, and many others.
Video Slots
Video slots comprise the biggest group of games in BitStarz, as in many other casinos, and the range of themes and playing features is immense. Here you can find and play some of the Betsoft’s beautifully crafted Dr. Jekyll and Mr. Hyde, Mamma Mia, or Viking Age which are slots that bring top-quality graphics and exciting characters. The newly released slots such as The Slotfather II, the Angler and Game of Thrones make sure the offer is continuously updated with fresh-looking and enticing titles. Also, the progressive jackpots are always the talk of the casino, with titles such as Greedy Goblins, Mr Vegas and Slots Angels that bring huge jackpots.
I tried my luck on Ugly Catch, Wild Spin and Sweet Bonanza
Bet Along
Haven’t seen these type of games before at any other casino so it was interesting to see something new. Bitstarz has turned some of their games into a twitch style platform where you can bet along with the host on various games.
Table Games
The offer of 33 table games may not be as broad as the one from slots, but you can still enjoy good-quality roulette, baccarat, poker, blackjack, and sic bo.
The classics are the most frequented and players keep getting back to European and American roulette and blackjack, and occasionally spice things up with Carribean Poker, Texas Hold’em, Jacks or Better, Pontoon, American and European Roulette, and more.
Although if you want to play these type of games, you may as well play their live dealer games instead. They’re far more entertaining and interactive.
Live Casino
Live casino is a platform that represents the future of online gambling. The purpose of live casino games is to provide players with the playing atmosphere similar to that of brick-and-mortar casinos. More than 50 different kinds of blackjack, roulette and baccarat games are powered by Evolution, Authentic, and VIVO Gaming — the top providers in the business.
The live feeds from the studios reach thousands of players through sophisticated technology and HD cameras that watch the Live dealer’s every move with great attention.
They also have a great variety of game show style games. Here is some footage of playing Crazy Time:
Mobile Casino
Being able to play games on the go is hugely important to all players, and thanks to the superbly designed mobile version of the site that works on Android and iOS powered devices, you can enjoy your favourite games anywhere you are.
The catalogue is the same as the one accessed via the desktop site, and the games have no lag and all functionalities such as log-in, banking, or live chat work seamlessly on phones and tablets, thanks to the SoftSwiss software platform that powers the mobile version of the site. All you have to do is have an updated mobile browser, and you will be good to go. No need to download a designated app
Withdrawing
Bitstarz are generally pretty quick when it comes to withdrawing and when I played through their casino, I opted to use Bitcoin to make the withdrawal process fast. However, this time I came across an issue.
After initiating my BTC withdrawal, I received an email from Bitstarz stating:
Your account has been closed permanently.
Please note that creating duplicated account in our casino is strictly against our policy. You can read more about the terms that you have accepted when you have signed up at bitstarz.com .
From terms and conditions – https://www.bitstarz.com/terms
3.1.2 You are allowed to have only one Member Account. Only one Account for each household is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
Thank you for your cooperation.
After some discussion with live chat, they notified me their decision is final and my balance is thus forfeited.
I think the mistake I made was innocent since I do not recall having an older account and regurly review casinos, so I decided one last attempt to email their customer support instead and explain my circumstances.
Luckily, about an hour later, customer support responded apologizing and reinstated my account! I logged back in, requested a withdrawal and it was processed within about 30 minutes and I could see the funds arrive in my Electrum wallet. Incredible support from Bitstarz, they could have easily ignored my request and stood by their terms and conditions but instead, they were understanding of my situation and generously complied.
Also note, no verification documents were required during this process. Bitstarz is perfect if you’re looking for a casino with no KYC requirements and are willing to play using crypto.
Final thoughts
Bitstarz is a fantastic platform with a great range of games and a very responsive customer support when needed. I think they could improve on the wage requirements of their bonuses though as they’re a bit too high and will frustrate some players. The withdrawal process came with a few hiccups but in the end, customer support were amazing and I received my funds pretty quickly.
Author: Tom Wilson
Chief editor and creator, Tom drives the direction of CanadianCasinos.ca with the goal to provide the best and most honest resource for online gambling enthusiasts in Canada