Loto-Québec Helps Online Players to Navigate the Platform

Loto-Québec continues its work with gaming enthusiasts on a daily basis via its premium online gaming platform. Quebec residents have had the chance to explore espacejeux.com over the past few weeks and some of them report issues related to the navigation of the online platform and problems while trying to make lottery tickets purchases. Such has been the case ever since mid-March.

Social distancing is the recommended practice nowadays making it possible for gaming enthusiasts to spend more time exploring the vast world of online gambling. For many of them, this is the first encounter with an online platform allowing them to gamble and potentially win big. The increased flow of patrons making their way to espacejeux.com resulted in delays and issues.

Customer Support Troubles

Players willing to gamble have reported issues with the registration process welcoming them in the online gambling realm. As a result of the increased traffic, players have ended up waiting for weeks for the initial approval for gaming. It should be taken into account that when registering, they should provide their credit card information, as to validate their account and make subsequent actions easier.

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This information must be confirmed in a timely manner, but as it turns out, some of the individuals had to wait for weeks until they received confirmation allowing them to gamble online. Many of them still have not received the coveted confirmation, as they complain on Facebook and Twitter. Purchasing lottery tickets for the two most popular draw-based lotteries in Canada has been an exciting gaming opportunity for lucky individuals who had access to the platform.

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Lotto 6/49 and Lotto MAX both featured lavish Main prizes over the past couple of weeks but many players were unable to make a purchase and become Canada’s latest lottery millionaire. The unfortunate players are still anticipating their approval to gamble online and explore everything up for grabs at the Loto-Québec platform. It could be recalled that back in March, the Crown corporation advised people to be patient.

Players Receive Help

Back then, many Quebec residents were contacting the customer support with questions regarding the registration process. The overwhelming amount of people on the line resulted in many individuals having to wait for an answer. Some individuals have reported waiting for 3 hours and 14 minutes for a conversation with a customer support representative.

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The support is available around the clock with more than 250 individuals talking to customers in need. Patrice Lavoie of Loto-Quebec, recently made it clear that the situation has seen an improvement over the past weeks, as more individuals have received the support they seek. He made it clear that the emails seeking assistance have been read and responses have been sent back. Tens of thousands of emails have been accumulated over the past few weeks.

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For the time being, online gaming remains the only possible gaming opportunity for many Quebec residents, as the brick and mortar casino complexes and gambling hubs closed for business mid-March. Quebec was the first province to introduce the measure and respect social distancing recommendations during the unprecedented situation.