Jurisdiction Malta, Sweden, Kahnawake
Min Deposit $/£/€ 10
Min Withdrawal $/£/€ 50
Cashout Time Pending Time: 24 hours; E-Wallets: 24-48 hours; Credit/Debit Cards: 3-7 business days
Cashout Limit $/£/€ 4,000 Weekly(this only applies to players who win a sum that is 5 times or more greater than your total purchases)
Sofware Evolution GamingMicrogamingNet EntertainmentJust For The WinTriple Edge StudiosStormcraft StudiosShow more...
Fortune Factory StudiosSwitch StudiosPulse 8 Studios
Games 674
Mobile Android, iPhone, iPad and Other Mobile
Download No

Jackpot City is an online casino that has been around since 1998 and unfortunately their standard for fair play has certainly been compromised.

We have received numerous reports on their lack of transparency in dealing with complaints, often providing decisions with no supporting evidence leaving players frustrated and unable to access their funds.  You can see further player reports/complaints of this casino below in our comment section.

This is a consistent theme reported on other portals as well so we highly advise visitors to stay away from this casino.

We recommend instead to check our no 1 recommended site Sloty Casino

Visit Sloty Casino

Tom Wilson, Editor

Client Feedback

With Jackpot City having been in operation for 15+ years there was an abundance of chatter and feedback on the various player forums. Here’s a representative selection of some feedback.


We noted the following types of positive feedback on Jackpot City Canada

  • Generally responsive support
  • Ad hoc bonuses given out to loyal players


On the forums we found several complaints including

  • Customer support agents being pushy
  • Hassling marketing calls
  • Non responsive to complaints
  • Confiscating winnings without valid reasoning

Overall most players seemed to have quite a negative experience at Jackpot City.

The complaints we found are consistent amongst other mediation portals with customers unfortunately unable to receive any response from Jackpot City to resolve their issues.

Some examples of such complaints are:

Security and Fair Play

Secure CasinoLicense – Jackpot City is owned by Digimedia which is authorized to offer remote gaming by the MGA (Malta Gaming Authority) one of the most reputable e-gaming jurisdictions

eCogra – Jackpotcity’s random number generator is certified by eCogra which reported an overall payout of 96.3% for 2015

SSL Security – All financial transactions are secured by SSL technology

Banking Options

Banking Method Deposit Withdrawal
ecoPayz ecoPayz
AstroPay Card AstroPay Card
iDebit iDebit
eCheck eCheck
InstaDebit InstaDebit
WebMoney WebMoney
paysafecard paysafecard
Visa Credit Visa Credit
Neosurf Neosurf
Interac Interac
PayPal PayPal
MuchBetter MuchBetter
Check/Cheque Check/Cheque
Direct Bank Transfer Direct Bank Transfer
Maestro Maestro
MasterCard Credit MasterCard Credit
Online Bank Transfer Online Bank Transfer
Postepay Postepay
Solo Solo
Switch Switch
Visa Debit Visa Debit
Visa Electron Visa Electron
Yandex Yandex
Euteller Euteller
PugglePay PugglePay
Instant Bank Instant Bank
Moneta.ru Moneta.ru
Trustly Trustly
Giropay Giropay
Zimpler Zimpler
Klarna Klarna
Boleto Bancario Boleto Bancario
Abaqoos Abaqoos

Support Options

Support Hours24/7
Support Phone1-800-768-1946
Support MailVia Site
Support Live ChatYes (via Site)

Welcome Bonus

The Jackpot City welcome bonus offers a possible $1,600 made up of x 4 100% match bonuses up to $400

First DepositSecond DepositThird DepositFourth Deposit
✓ 100% up to $400
✓ 100% up to $400
✓ 100% up to $400
✓ 100% up to $400

Required Deposit:To get the $1,600 maximum sign-up offer you would need to deposit $1,600
Small print: x 50 Wagering requirements

The Jackpotcity welcome bonus needs to be wagered x50 on the bonus, higher than the industry average of x40. Slots and keno contribute 100% to the wagering requirements, video pokers and all blackjacks except classic 10% and roulettes 8%.  Jackpot City Canada divides your casino account balance into a cash balance and bonus balance so you can see how far you’re progressing with the play-through. New players have 7 days in which to make a deposit in order to get the match bonus.

Bonus in Practice: All 4 match bonuses are 100%. On the 1st stage match deposit $400 and you’ll receive in turn a $400 bonus but to ‘clear’ the bonus i.e be able to play with it you’ll first need to wager (i.e gamble but not necessarily lose) $20K (50 x $400). However this is the maximum deposit bonus, you can deposit for instance just $100 requiring wagering of $5K (50 x $100). All  four stage match bonuses are the same 100% up to $400.

Bonus Sum Up: A maximum $1,600  welcome bonus with 100% match across all deposits  makes this a strong online casino bonus  for bigger wagerers. The play-through requirements are at the top end though. However players with a smaller bankroll or those just intending to make 1 deposit can still benefit from the 100% match deposit on the first match bonus.

Recommended: Although JackpotCity Casino has a strong bonus offering, it is always better to choose a better-known casino which is more applicable to a Canadian audience. Royal Vegas has great bonuses and easier on-boarding process:

Visit Casino


Slots: Jackpotcity games are powered by Microgaming software one of the industry’s top casino software companies so you’re assured of a top gaming experience.After you register and click on the games button the games library is neatly presented with all the major casino game types categorized for your ease. I fancied playing a video slot and spun a few reels on Tomb Raider but all the well know slot games are there including Thunderstruck, Avalon II, Immortal Romance and Game of Thrones etc.

Of course there are more than just the ‘brand’ name titles as Jackpot City hosts over 300 different slot games, strangely though there were few 3 reels slots, games I sometimes like to play for their simplicity and regular pay-outs.

Progressive Jackpots: A lot of Canadians play at online casinos sites offering Microgaming games in the hope of winning that life changing progressive jackpot and an end to 9-5 work.  Jackpot city.net gives you that chance with 21 different progressive games including, Mega Moolah, Major Millions, King Cashalot and many more.

Blackjack & Roulette: If table games are more your thing then Jackpot City offers 30+ different blackjack games. Who knew that you could play 21 in so many varieties? Another skill game where players can narrow the edge is Video poker of which Jackpot City offers 22 different varieties. Fans of 100% luck games can take their chance on the 8 different roulette tables. Either way, Canadian players will want to hit the action when they get a see the ultra-realistic green felt of the table games.

Players looking for an altogether more realistic playing experience can now play live casino games powered by Evolution gaming the no1 live casino provider. On the downside Jackpot City doesn’t offer any casual or scratch games. This is very much a casino for the major casino games – slots, blackjack, roulette and video pokers.

How To Play:  Canadians have two choices in how to play Jackpot City Casino games. There is Jackpot City’s original platform – the download casino with software that is quick and easy to install taking just a couple of minutes.  This platform (which of course is free) still offers the biggest range of games, around 600 and the slightly sharper graphics.

For those players who prefer no download casinos, Jackpot City offers an instant play no download casino which you can play through your browser. Just go the website, log in with your details from registering and you’ll see the casino lobby. Their flash casino does have fewer games than their download, but still more than enough with around 300+.


Visit Casino

Mobile Casino

mobile casinoThe Jackpot City portable casino is web based and so you simply type in the URL into your mobile phone’s web browser and you’ll find a casino specially ported to your handset. Alternatively if you’re on the desktop/flash casino you can leave your mobile number and they’ll send an SMS with a link to their mobile site.

Their mobile casino is compatible with iOS and Android and so can be played on the iPhone and all good android smartphones such as HTC, LG, Samsung, Motorola, Nexus etc. Like a number of other Microgaming sites Jackpot city recently increased the number of games available on their mobile casino to just over 60+  which is a reasonable amount but far from outstanding. I tested out Hitman and Atlantic City blackjack wanting to try both a table and slot game and both games played well on my handset. The mobile and desktop accounts are both linked. So as soon as you register and make a deposit from either platform you’re ready to go.


Getting a player on board is one thing but how do you keep that player with you? In Royal Vegas’s case they do this by a variety of promotions, tournaments and reward programs.

Ongoing Promotions
Jackpot City runs ad hoc promotions where you can get free spins, re-load bonuses, cash giveaways and prizes such as cars, cruises etc. Keep an eye on the promo calendar in the lobby and your email in-box. In addition they also offer regular re-load match bonuses depending upon your playing activity.
Loyalty Program
Jackpot City Canada runs a loyalty program where your wagering earns you loyalty points which can then be converted back into cash and used in promotions. Like other casinos as you gain more loyalty points you progress through tiers from blue up to diamond, the difference between the Jackpotcity program and other programs though is that your reward for getting ‘promoted’ a tier is an extra slots game which gives additional loyalty points and thus quicker cash back.

For example when you move from blue to bronze if you play Sure Win slot game on a Friday you get an additional 15% extra loyalty points compared to other games. Get promoted from bronze to Silver and you get Sure Win and Dolphin Quest and so on. For players looking for a loyalty program which rewards loyalty with additional cash back then Jackpot City fits the bill.

VIP Program
Jackpot City runs an invite only VIP program for really big customers where you can benefit from bespoke bonuses, VIP events and dedicated account manager

Bottom Line on Jackpot City

Recently taken over by Digimedia the same owners as Spin Palace, Jackpot City has undergone a bit of a renaissance with a new design and big TV campaigns.

It does not change the fact the casino has received numerous complaints and have been shockingly non responsive and unfair in handling customer issues.

It is NOT recommended to play here and it would be best to select an alternative casino to play at.


With multiple reports from different sources stating that this casino has received numerous complaints, we highly recommend staying away.

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Chief editor and creator, Tom drives the direction of CanadianCasinos.ca with the goal to provide the best and most honest resource for online gambling enthusiasts in Canada

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8 months ago

I withdrew 26036 on the 12 th of November and it is now the 24th of November and i am still waiting for it. I contact the chat line they say it is still being processed. What does that even mean? How long can it possibly take to deposit into my acct. I read a statement saying how easy and quick it is. You can have your withdrawal in 5 days….. Bull

Jeffrey Benedicto
Jeffrey Benedicto
2 months ago

Jack pot city sucks man i had 14 thousand i cant even withdraw it til i hit 16 thousands with bonus..

2 months ago

Worst casino on the planet. Completely scammed me!

2 months ago

they blocked my Live casino access without any reason .. Only bocz i won good money in 1 month .. and recovered my losses..

Tyler Dolan
Tyler Dolan
1 month ago

I had 7000 in winnings apparently a wrong address means they keep your money completely ripped me off never saw a sent of that

Joe brown
Joe brown
1 month ago

Umm I was just told by jackpot city I have 100x playthrough requirements on all my bonuses. What a joke

angelo zito
angelo zito
1 month ago

Jackpot city i been playing for 2 years spent over 300 k 2 weeks ago i won 10500 there holding my winnings still asking for proof of income witch i sent and also all credit cards depts still no reponse

1 month ago

Stay away fron this, they are scammers. I made 1500 withdrawal, they returned the money to my casino account and made me play 3000 to withdraw the money. They told me it is in process of review of documents but after that they credited 1500 to my casino account instead of depositing it in my bank. Please stay away from these scammers

18 days ago

Jackpot city tracks you where you bet and then slowly start to make you lose, so stay away from this casino. You cant get your winnings and dont accept the bonus offers, trapping you.

18 days ago

The roulette tables are magnetically controlled. It’s so clear to see the ball stands on number like a spaceship or make it bounce back to back. They track players one by one. Where they miss betting, then ball lands there like magnet . NO ONE IS SAVE

4 days ago

They do lie on this site. I had played for a few days. I got messages in my inbox with promotions to match deposits, everytime I did it worked. Then oneday I clicked to deposit for my 100% match up. It did not give it to me at all. 0%. I live chatted with customer service 40 min. 5 minute each time waiting after the person would just ask if I am still there, hoping I had given up I guess. They gave no resolution. Basically could not explain why their company promised a match that they did not fulfill,… Read more »

Lindsay Williams
Lindsay Williams
2 days ago

I am nervous because I won 20,000 and now these comments scare me