Overall Review: Not Recommended
Jackpot City is an online casino that has been around since 1998 and unfortunately their standard for fair play has certainly been compromised.
We have received numerous reports on their lack of transparency in dealing with complaints, often providing decisions with no supporting evidence leaving players frustrated and unable to access their funds. You can see further player reports/complaints of this casino below in our comment section.
This is a consistent theme reported on other portals as well so we highly advise visitors to stay away from this casino.
We recommend instead to check our no 1 recommended site LeoVegas
Tom Wilson, Editor
With Jackpot City having been in operation for 15+ years there was an abundance of chatter and feedback on the various player forums. Here’s a representative selection of some feedback.
Overall most players seemed to have quite a negative experience at Jackpot City.
The complaints we found are consistent amongst other mediation portals with customers unfortunately unable to receive any response from Jackpot City to resolve their issues.
Some examples of such complaints are:
Security and Fair Play
eCogra – Jackpotcity’s random number generator is certified by eCogra which reported an overall payout of 96.3% for 2015
SSL Security – All financial transactions are secured by SSL technology
|Direct Bank Transfer|
|Online Bank Transfer (not used)|
|Yandex / Yoo Money|
|Yes (via Site)|
The Jackpot City welcome bonus offers a possible $1,600 made up of x 4 100% match bonuses up to $400
First DepositSecond DepositThird DepositFourth Deposit✓ 100% up to $400
✓ 100% up to $400
✓ 100% up to $400
✓ 100% up to $400
The Jackpotcity welcome bonus needs to be wagered x50 on the bonus, higher than the industry average of x40. Slots and keno contribute 100% to the wagering requirements, video pokers and all blackjacks except classic 10% and roulettes 8%. Jackpot City Canada divides your casino account balance into a cash balance and bonus balance so you can see how far you’re progressing with the play-through. New players have 7 days in which to make a deposit in order to get the match bonus.
Bonus in Practice: All 4 match bonuses are 100%. On the 1st stage match deposit $400 and you’ll receive in turn a $400 bonus but to ‘clear’ the bonus i.e be able to play with it you’ll first need to wager (i.e gamble but not necessarily lose) $20K (50 x $400). However this is the maximum deposit bonus, you can deposit for instance just $100 requiring wagering of $5K (50 x $100). All four stage match bonuses are the same 100% up to $400.
Bonus Sum Up: A maximum $1,600 welcome bonus with 100% match across all deposits makes this a strong online casino bonus for bigger wagerers. The play-through requirements are at the top end though. However players with a smaller bankroll or those just intending to make 1 deposit can still benefit from the 100% match deposit on the first match bonus.
Recommended: Although JackpotCity Casino has a strong bonus offering, it is always better to choose a better-known casino which is more applicable to a Canadian audience. Royal Vegas has great bonuses and easier on-boarding process:Visit Casino
Slots: Jackpotcity games are powered by Microgaming software one of the industry’s top casino software companies so you’re assured of a top gaming experience.After you register and click on the games button the games library is neatly presented with all the major casino game types categorized for your ease. I fancied playing a video slot and spun a few reels on Tomb Raider but all the well know slot games are there including Thunderstruck, Avalon II, Immortal Romance and Game of Thrones etc.
Of course there are more than just the ‘brand’ name titles as Jackpot City hosts over 300 different slot games, strangely though there were few 3 reels slots, games I sometimes like to play for their simplicity and regular pay-outs.
Progressive Jackpots: A lot of Canadians play at online casinos sites offering Microgaming games in the hope of winning that life changing progressive jackpot and an end to 9-5 work. Jackpot city.net gives you that chance with 21 different progressive games including, Mega Moolah, Major Millions, King Cashalot and many more.
Blackjack & Roulette: If table games are more your thing then Jackpot City offers 30+ different blackjack games. Who knew that you could play 21 in so many varieties? Another skill game where players can narrow the edge is Video poker of which Jackpot City offers 22 different varieties. Fans of 100% luck games can take their chance on the 8 different roulette tables. Either way, Canadian players will want to hit the action when they get a see the ultra-realistic green felt of the table games.
Players looking for an altogether more realistic playing experience can now play live casino games powered by Evolution gaming the no1 live casino provider. On the downside Jackpot City doesn’t offer any casual or scratch games. This is very much a casino for the major casino games – slots, blackjack, roulette and video pokers.
How To Play: Canadians have two choices in how to play Jackpot City Casino games. There is Jackpot City’s original platform – the download casino with software that is quick and easy to install taking just a couple of minutes. This platform (which of course is free) still offers the biggest range of games, around 600 and the slightly sharper graphics.
For those players who prefer no download casinos, Jackpot City offers an instant play no download casino which you can play through your browser. Just go the website, log in with your details from registering and you’ll see the casino lobby. Their flash casino does have fewer games than their download, but still more than enough with around 300+.
The Jackpot City portable casino is web based and so you simply type in the URL into your mobile phone’s web browser and you’ll find a casino specially ported to your handset. Alternatively if you’re on the desktop/flash casino you can leave your mobile number and they’ll send an SMS with a link to their mobile site.
Their mobile casino is compatible with iOS and Android and so can be played on the iPhone and all good android smartphones such as HTC, LG, Samsung, Motorola, Nexus etc. Like a number of other Microgaming sites Jackpot city recently increased the number of games available on their mobile casino to just over 60+ which is a reasonable amount but far from outstanding. I tested out Hitman and Atlantic City blackjack wanting to try both a table and slot game and both games played well on my handset. The mobile and desktop accounts are both linked. So as soon as you register and make a deposit from either platform you’re ready to go.
Getting a player on board is one thing but how do you keep that player with you? In Royal Vegas’s case they do this by a variety of promotions, tournaments and reward programs.
Bottom Line on Jackpot City
Recently taken over by Digimedia the same owners as Spin Palace, Jackpot City has undergone a bit of a renaissance with a new design and big TV campaigns.
It does not change the fact the casino has received numerous complaints and have been shockingly non responsive and unfair in handling customer issues.
It is NOT recommended to play here and it would be best to select an alternative casino to play at.