Tom Wilson, Editor
Security and Fair Play
Gaming Licence: Every casino that operates in the UK must have a licence from the UK Gambling Commission. The UKGC is widely considered to be one of the most prestigious regulating bodies in the online gambling industry known for its strict regulations. That said, you can rest assured that Casilando casino is entirely legitimate as it holds the UKGC licence, as required.
Furthermore, it also holds a second licence, from the Malta Gaming Authority, which comes as no surprise given the fact that White Hat Gaming’s headquarters are based in Malta. It’s always nice to know that a second well-respected authority has also vouched for the legitimacy of this site.
The fact that the casino has all the correct licences in place is very reassuring as both the UKGC and the MGA will be keeping an eye for any inappropriate behaviour by the operator, so you can play games here with a peace of mind.
Security: Casilando casino employs state-of-the-art SSL and PGP protocols, alongside public/private key encryption to ensure data transfer security.
If you are interested in checking out the RTP of a certain game, the casino is very open about this as you can click on Game RTP to be navigated to the list of the RTP for all the games. Furthermore, the games at Casilando casino are all regularly audited by independent audits, therefore players here can enjoy the fair gaming experience.
Bonuses and Promotions
Casilando casino offers a 100% welcome match bonus up to C$300 and 90 bonus spins on Book of Dead for Canadian players. You will also receive 10 more bonus spins on Book of Dead just for registering an account.
Before bonus funds or any winnings that resulted from them can be withdrawn, players must meet the x35 wagering requirement for both the deposit and the bonus amount. Also, players will have 30 days to complete the wagering requirement upon activating the bonus. The minimum deposit to qualify for this offer is C$20.
The 90 spins that you also get in the welcome package must be used within 10 days before they expire. Any money won from the spins must also be wagered x35 before it can be withdrawn.
Banking
One thing that this site lacks is information about withdrawals and deposits, that is until you log into the casino account. Here is the list of the available methods for making deposits on the Casilando casino account:
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 Bank Wire Transfer |
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 Interac |
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 Maestro |
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 MasterCard Credit |
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 Paysafecard |
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 Visa Credit |
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 Neosurf |
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 Trustly |
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 MuchBetter |
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 Jeton |
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 Pay N Play |
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 eZeeWallet |
All the deposits are instantaneous and free of charge, and the minimum deposit amount is C$20.
Naturally, the list of withdrawal methods is not as extensive as that for deposits. The available options include Visa, Skrill, Neteller, PaySafeCard, and Maestro. Players can withdraw funds free of charge, with transactions times varying, depending on the method. The waiting times are up to 24 hours for e-Wallets, and between 3–5 days for other transactions. Accepted currencies include EUR, GBP, AUD, CAD, NOK, SEK, and ZAR.
Support
You can ask for professional assistance from the Casilando casino support team via email at [email protected], or live chat platform that is available 24/7. On one hand, the live chat support agents are prompt and polite. But, on the other, the answers are often vague.
Unfortunately, phone support is not available. As this is a new site this feature will hopefully be added in the future.
Client Feedback
It’s almost impossible to find an online casino that doesn’t have its fair share of players that are unsatisfied with the overall service provided by the operator, and Casilando casino doesn’t seem to be an exception to this rule. However, after looking into reputable casino review sites, we couldn’t find any unresolved complaints regarding Casilando casino. Unsurprisingly, most complaints were about stalled withdrawals and verification issues. Also, we noticed that all the complaints were solved in a timely manner by the operator.
One of the recent complaints was made by a Canadian player who had some trouble withdrawing his $500 CAD. Namely, after requesting a withdrawal, he was asked to provide a copy of his bank statement, utility bill, and a copy of legal ID, which he submitted. However, despite submitting the required documents, he kept getting the same mail saying that some requested information was missing. Fast forward, the case was thoroughly reviewed by the casino, and the player was paid out within a couple of days.
These types of issues about the verification process are quite common at various online casinos. However, players should realize that it is a security process that all casinos in the industry must follow, and the purpose is to protect operators and players by ensuring the safety of both parties involved in the transaction.
Games
Although there is a wide variety of games on this site, slot lovers will be pleased to see that over 600 out of 700 games on this site are slot games. The games are provided by a whole host of software developers, including some of the biggest names in the industry such as NetEnt, Microgaming, Quickspin, and NYX, to name a few. This means that players can expect to find a plethora of slot gaming options here, neatly separated into categories. Furthermore, due to the Instant Play technology that runs on the platform, players won’t have to download any software to play the games.
Aside from slot games, there is a great selection of table games available too, including the variants of classics — blackjack, poker, roulette, baccarat, and pontoon. There are also some less popular dice options like Sharp Shooter and Six Shooter. There is also a live casino section for those who enjoy playing blackjack, poker, and roulette against live dealers. Apart from all these options, players can also play RNG games like bingo or scratch cards for instant wins.
Video Slots
As we have mentioned before, the slot selection is quite impressive, and here you can find some popular titles like Starburst, Book of Dead, and Vegas Diamond Slots. Players may also wish to look out for the games such as Immortal Romance, Gonzo’s Quest, Energoonz and more when playing here.
While all these slots are undoubtedly tempting, it is the progressive jackpot slots that really lure the players. The progressive jackpots can go up to millions since the game is linked across all casinos. Jackpot slot games include the ever-popular Mega Moolah, Mega Fortune, Arabian Nights, Hall of Gods and others.
Table Games
Every bit of the Casilando casino is as stocked as the slots category. Table game lovers can find different blackjack variations, as well as roulette favourites in the form of American and European roulette, and pontoon. Likewise, poker fans can also find something to suit their taste — there aren’t so many titles, but you’ve still got the classics such as Aces & Eights and Jacks or Better.
Casilando casino also features several scratch games including Bigfoot, the Snake Charmer, and Irish Eyes 2. On top of all this, there are even a few bingo games such as Barbados Bingo.
Mobile Casino
Players who prefer playing on the go can access the casino via their compatible Android, iPad, and iPhone devices. Both desktop and mobile players get full access to all the features, and it’s quite easy to find your way around the site. Industry-leading developers have made sure that their games are mobile compatible, and that goes for Microgaming, NetEnt, and other big name developers supplying Casilando. Furthermore, you won’t have to download an app as you can easily access the site from your URL or browser. Moreover, live dealer casino games are also available for mobile play, which might appear as astonishing, but in fact, it’s become a necessity.
Live Casino
With premium developers like NetEnt, Evolution Gaming, and Ezugi on board, you can rest assured that the live dealer casino is going to be of the highest quality. For those who wish to enjoy a more authentic casino experience, there is Evolution Gaming’s Live Three Card Poker or Ultimate Texas Hold’Em Poker. As some of you might have heard, NetEnt games have recently re-entered the Canadian market, which means that Canadian rollers can have a go at the Live Casino Game and the Live Common Draw Blackjack. Besides these seemingly common games, you will also have a couple of Live Roulette versions and Live Dealer Baccarat at your disposal.
Author: Tom Wilson
Chief editor and creator, Tom drives the direction of CanadianCasinos.ca with the goal to provide the best and most honest resource for online gambling enthusiasts in Canada