21 Casino

21 Casino

The Good

  • Great selection of games
  • Live chat is very responsive

The Bad

  • No phone customer support available

Juridistiction: Malta, United Kingdom

Welcome Bonus

121% Up To C$300



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21 Casino Details

Min Deposit €/$/£10
Min Withdrawal €/$/£10
Cashout Time Pending time: 24-48 hours; Processing time: Up to 3 business days
Cashout Limit €25,000 Weekly
Games 4498
Mobile Android, iPhone, iPad and Other Mobile
Download No
The Expert's Opinion:
21Casino is a brand managed by White Hat Gaming Ltd company ever since they emerged on the market in 2015. It has quickly gathered steam and continues to entice players with a variety of games and playing features that are followed by a generous welcome offer and other bonuses and promotions at your disposal.

The fairness and legitimacy of their games are secured by the gaming licences obtained from top authorities, such as UKGC, telling the players they are in a safe and secure gaming environment. With 21Casino’s top security and an abundant assortment of games in mind, we have no problem recommending it to all of our readers who can find out more about 21Casino in a detailed review below.  Tom Wilson, Editor


Security and Fair Play

Gaming License:  21Casino belongs to the group of premier online casinos partly due to the range of gaming licences they own, and which are a synonym for fairness and security. They hold a UK Gaming Commission licence under the number 000-052894-R-329546-00, as well as licences from both Malta Gaming Authority and Swedish Gaming Authority under the numbers  MGA/B2C/370/2017 and 18Li7478, respectively.

Security: As far as security goes, 21Casino is fortified with the latest SSL encryption and safety protocols that protect your sensitive information at all times. For your peace of mind, 21Casino has employed these protocols and safety measures that also use legally binding privacy policy, which means no third-party companies or individuals can access your data.


Having a diverse offer of payment methods is of paramount importance to both 21Casino and its players. Here’s the list of the methods you can use for your deposit and withdrawal requests:

Banking Method Deposit Withdrawal
InstaDebit InstaDebit
Paysafecard Paysafecard
Visa Credit Visa Credit
Neosurf Neosurf
Interac Interac
Paysafecard Paysafecard
Neosurf Neosurf
Interac Interac
PayPal PayPal
MuchBetter MuchBetter
InstaDebit InstaDebit
eZeeWallet eZeeWallet
CashtoCode CashtoCode
MuchBetter MuchBetter
Bank Wire Transfer Bank Wire Transfer
Maestro Maestro
MasterCard Credit MasterCard Credit
Visa Electron Visa Electron
SOFORT Banking SOFORT Banking
Trustly Trustly
Klarna Klarna
Apple Pay Apple Pay

Almost all these payment methods that can be used for depositing funds to your account are instantaneous, and there are no limits as to how much you can deposit, although you should check out the welcome offer requirements that need at least C$10 deposit. The withdrawals, on the other hand, can take up to 3–5 work days to reach your account, depending on the method chosen, and the minimum withdrawal is C$10, whereas the weekly maximum is capped at C$25,000. E-wallets are a bit faster, and take up to 24 hours to process your transaction and the ever popular Interac is also a speedy option.


Support Hours 24/7
Support Mail [email protected]
Support Live Chat On Site

If any issues arise while playing at 21Casino, you can always count on a prompt answer from the customer support team via Live Chat that operates 24/7. Also, there is the email address [email protected] where you can send your inquiries, and the staff will respond in a timely and precise manner. However, there isn’t a phone line you can call for support, so that’s a downside to the otherwise good overall customer support section.

Welcome Bonus

What better way to start your thriving partnership with 21Casino than with a generous welcome package that will make your head spin. All newly registered accounts will receive 21 free spins on Book of Dead slot game right from the get-go. On top of this, your initial deposit will be matched 121% up to C$300, so, if you deposit, let’s say, C$100, you will enjoy additional C$121 and 21 free spins for Book of Dead slot game. Let’s take a closer look at the welcome bonus’ terms and requirements.

  • The minimum deposit required for the welcome bonus is C$10
  • The total amount of the bonus must be wagered 35 times on real money games before you can transfer or withdraw any winnings
  • The maximum bet allowed with bonus funds is capped at C$5
  • All deposit and no deposit bonuses expire after 30 days
  • Deposits made via Skrill or Neteller are not eligible for the welcome bonus

Client Feedback

Having delved deeper into the complaints section for 21Casino at all the most significant casino review websites, we can safely say that we couldn’t find any unresolved and ongoing issues and complaints. The majority of problems reported were quickly resolved by the customer support team and mostly had to do with the withdrawal process and the verification process.

These situations are not uncommon and happen predominantly because players do not read carefully the terms and conditions that clearly explain the complete withdrawal and verification process. Given the fact that 21Casino is working tirelessly to cater to players’ needs, it is no wonder these situations were addressed quickly and with success. The overall impression of the players’ comments is that they are delighted with these aspects:


We’ve found the following types of positive feedback on leading sites

  • Superb choice of games
  • Friendly customer support
  • Great payment options
  • Lucrative promotions and bonuses
  • Responsive website


However, there were some issues reported, such as:

  • Slow withdrawal times
  • The verification process takes too long


The bulk of the games offered at 21Casino are slot games. There are over 600 titles from the best software designers such as Big Time Gaming, Blueprint, Evolution Gaming, Microgaming, NetEnt, Quickspin, Thunderkick, and many others. There are both 3-reel and 5-reel games with a variety of paytables and bonus features, with some of the biggest payouts with progressive jackpot slot games.

Apart from the slot games, the players can enjoy other table and casino games from one of the 60 software producers that support 21Casino. These casino games include blackjack, roulette, baccarat, poker, and many others.

In addition, there is a good choice of live casino games that offers high-quality live streams for Canadian players, and the most popular ones are roulette, Texas Hold’Em poker, lucky wheel spins and even virtual football games.

Video Slots

You will surely be able to find your favourite slot game at 21Casino, as the game range includes top titles from software producers such as Evolution Gaming, Microgaming, Blueprint, NetEnt, Quickspin and others. The most popular slot games that already belong to the group of classic games are Starburst, Primal Megaways, Gonzo’s Quest, Temple or Treasure Megaways, and many others. If you are not into these classic games, you can always choose progressive jackpot slot games that bring waves of thrill and huge rewards with games such as Tridentia, Mega Moolah, Vikings of Fortune, Hall of Gods, and so on.

Table Games

When it comes to table games, we were pleasantly surprised to see how many varieties of blackjack, poker, baccarat, and roulette games were at our disposal at 21Casino. Players can opt for all kinds of roulette games, from European and Double Ball roulette to American and French roulette games, with high and low stakes requirements. Also, there is a series of various blackjack games that differ in stakes and the style of play. Apart from these, there are also different types of poker, such as Texas Hold’Em, Caribbean Stud, All Aces Poker, and many others.

Mobile Casino

Players who enjoy playing their preferred casino games on the go won’t have any trouble accessing 21Casino through their Android or iOS-powered devices thanks to the built-in instant play technology that allows access through a simple web browser. Both desktop and mobile players have the same games at their disposal and with the same premium quality and none of the lagging problems one might expect.

All software producers made sure their games are compatible with smaller mobile screens and accessed directly via any of the mobile web browsers, so there is no need to download anything. The site is well-adjusted and very quick to respond, bringing about the best possible gaming experience.

Live Casino

Live Casino games are the closest you can get to the gambling experience land-based casinos offer, and with live games from Evolution Gaming, you will play against a live dealer with high-quality streaming service. This authentic experience is augmented through classic live casino games such as Texas Hold’Em and Blackjack, alongside many other varieties of baccarat and Caribbean stud poker that have long been the favourites of Canadian players.  

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Chief editor and creator, Tom drives the direction of CanadianCasinos.ca with the goal to provide the best and most honest resource for online gambling enthusiasts in Canada

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