Casino Regina Receives Accessibility Complaints

Casino Regina’s entertainment centre is the home of numerous live shows from various performers. However, recently some of the property’s patrons with accessibility issues say that the casino does not always make them feel welcome. This is due to the fact, that the closest street door to the entertainment venue is closed, and there are no reopening plans.

The gaming amenity is located on Saskatchewan Drive in Regina, Saskatchewan and it is owned and operated by Sask. Gaming. It boasts a gaming floor of over 800 slot machines, 35 table games, and an 8-table poker room. Meanwhile, its 800-seat Show Lounge welcomes numerous entertainers from all around the country and provides an unforgettable experience to casino patrons.

Entrance Remains Closed

Speaking on the topic, Andre Nogue of Age Friendly Saskatchewan said that his wife uses a walker and due to the closure of the street entrance, she had to go through the main entrance and had to walk through the whole property to reach the Show Lounge. In his words, it was quite difficult for his partner, and it will be a long time before they return to the entertainment venue.

The casino put up a sign that says that due to renovations in the west end of Casino Regina, the Show lounge exit doors are now closed to guests and will not reopen in the foreseeable future. However, there are no signs of any redevelopment done inside the entrance and the door is designated as an emergency exit. The casino also offers wheelchair service, but some seniors are not fans of it.

Glan Straker, one of the property’s patrons is one of those who criticized the wheelchair service. Mr. Straker expressed his doubts that the casino has enough wheelchairs on hand to be able to help all people who would need them. He is adamant that he will not take a wheelchair and vowed not to return to Regina’s prime hotspot for gambling.

Currently, the NDP opposition investigates the accessibility issue at the provincial casino. Leader of NDP Carla Beck, notes that it is crucial to have accessibility in public buildings, and she said that the NDP has asked its critic, Meara Conway, to look into the problem and the reason why the gaming amenity is requiring people to walk long distances to the Show Lounge.

In the summer, Sask. Gaming issued its financial report for the 2021-2022 fiscal year. Along with the report, the Crown Corporation said that during the closures it used the time to make some renovations to Casinos Regina and Moose Jaw. At the time they were completed at around 80% to 85%. The agency said will focus on the Show Lounge for at least the first months of 2023.

Former Employee Remains Fired

A few years ago, Casino Regina had to deal with a casino worker who was fired in 2018 for racist remarks towards his colleagues. The former employee who worked for over ten years at the casino, filed for an appeal, however, he was not reinstated. The arbitrator for the appeal, Allen Ponak, ruled that considering the man’s past, the firing was justified and his grievance was also denied.

Source: Mantyka, Wayne “Concerns expressed over accessibility of Casino Regina Show Lounge”, CTV News, December 10, 2022

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Yolina has followed closely the latest development on the Canadian gaming scene over the past years, monitoring the land-based, lottery, and online offerings up for grabs. The dynamic nature of the local lottery and casino fields, as well as the opportunities lying ahead of Canada fire her enthusiasm for what is to come. A sports betting enthusiast, in her spare time Yolina could be found in her natural habitat – turning the pages of biographies and catching up on the latest stand-up comedy podcasts.