BetRivers Goes Offline in New York for Nearly 10 Hours

One of the leading mobile sports betting apps in New York was offline for almost 10 hours, making users wonder if everything is in order with the platform. On Tuesday, BetRivers went down for maintenance and the Pennsylvania-sportsbook revealed that it performed a schedule system update to make sure players get the best possible experience. The app went online again on Tuesday.

Currently, BetRivers is one of the nine sports wagering apps which are allowed to legally offer sports bets for locals online. The platform was among the first four apps to go online on January 8, 2022, when the Empire State’s market made its official launch. Now, just over a year later, New York is among the top sports betting jurisdictions in the U.S.

Longer Than Expected

As already stated, the app went offline on Monday, but the maintenance took more than it was expected. Its services went on at 5 a.m. ET and was scheduled to go back online at 11 a.m. ET. However, the maintenance took 3.5 more hours than initially expected. Thus, leaving its New York players unable to place bets via the app until 2:30 p.m. ET.

A spokesperson for the sports betting brand refused to comment on the prolonged time. It is worth noting that the offline period could have cost the app, as during that time was the Day 2 of the first round of the French Open. Potentially missing on out some betting activity from its users, as New Yorkers are famous for being keen on tennis as a sport.

Tennis was not the only sport which players missed out on wagering on Tuesday. There was the U20 World Cup Round of 16 game between the USA and New Zealand. Fortunately for baseball fans were no baseball games on Tuesday before the app went back online at 2:30 p.m. ET. After prolonged maintenance, the app is now up and running in its normal state.

March Madness was a major month for New York and its mobile sports wagering sector. For the month, the state posted over US$1.7 billion in wagering handle. In the meantime, the nine sportsbooks brought in US$162.8 million in gross gaming revenue, which taxed 51% transforming into US$83 million in tax revenue.

For the month, BetRivers placed at the fifth spot in terms of performance falling behind FanDuel, DraftKings, BetMGM, and Caesars Sportsbook. The company recorded over US$3.5 million in revenue during March 2023, which is the highest-grossing month of the year. This was possible after clocking in US$49,878,528 in total betting handle.

Expanding into Ontario

In the summer of 2022, Rush Street Interactive inked a partnership agreement with Bragg Gaming Group to integrate content from the provider to its BetRivers mobile platform for Ontarian audiences. It launched content from BGG’s ORYX Gaming and Spin Games subsidiaries to the company’s BetRivers.ca brand. This included hit titles from the iGaming supplier such as the fan-favourite Egyptian Magic slot.

Source: Howell, Chase “BetRivers in New York Suffers Maintenance Outage for Almost 10 Hours” Action Network, May 30, 2023